Terms And Conditions
This web site is owned and operated by SkyMonster.com who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Marionville 42 Turnhouse Road Edinburgh EH12 8LX United Kingdom
Phone: 0131 317 7010
Email: sales [at] skymonster [dot] com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Where do we ship to?
Delivery is to UK, We can ship to UK Islands this usually adds an extra day or two to the delivery times and may result in a surcharge but we will confirm this with you before processing you order.
Is there a charge for delivery?
Our delivery policy is completely transparent - Standard delivery is FREE on orders over £69 or £3.99 + VAT, This is for next working day delivery by APC Carrier (Royal mail on smaller orders and items) on all orders received before 2.00pm.
For EU deliveries please contact us first for costs. Orders received after will be dispatched next again working day. All is confirmed in the checkout process.
We deliver your order right away. We will normally send your order to you in 1-2 business days. International orders are generally received in under 3-4 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
- A 7 day money back guarantee* for refund or change of product (see below)
- Multiple images on many products - We want you to see what you're buying!
- Over 2,000 Stocked Product Lines
- You can pick up the phone and speak to Real people (no e-mail only support!)
Fantastic Service Customer Service!
- Great Product Knowledge and advice by modellers.
- Loads of Exclusive Products that you will not find anywhere else!
- Some companies in our industry have a 'No Return' or 'Restocking Charge' return policy of up to 25% of the order value.
- Not at MarionvilleModels.com - If you're not happy, we're not happy!
If you are not entirely satisfied with ANY product purchased from Marionville Models, we will replace or refund the product price in full (excludes used & demo equipment) providing the steps below are followed:
- The product should be unused, unassembled and in its' original packaging.
- The product must be returned to us in sellable condition within 7 days (5 working days) of date it was delivered to you.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 317 7010 (International +44 0131 317 7010) or fax us on or write to us at Marionville 42 Turnhouse Road Edinburgh EH12 8LX United Kingdom|
SkyMonster.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 7 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Before returning products, please contact us via e-mail/phone for a Returns Authorisation Number. This should then be clearly written on the carton/s being returned. The Returns Authorisation Number is valid up to the 7th day (5th working day). Goods will not be refunded after this time.
When organising a return, we strongly advise you to return goods via a fully insured courier or special delivery so that you have a proof of delivery back to us.
Please note: Certain card issuers have been known to take up to 10 working days to show the refund on debit/credit cards. Once we have issued a refund onto your card, you will need to contact your card issuer if the refund has not appeared on your statement.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.